Refund & Return Policy
At Travis Scott Shop, we are committed to providing high-quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.
Return Eligibility
We accept returns within 30 days of the delivery date. To be eligible for a return, your item must meet the following conditions:
- Unused, unworn, and in its original condition.
- Returned with all original tags and packaging.
- Free from stains, odors, damage, or alterations.
- Accompanied by proof of purchase or your order number.
Returns that do not meet these requirements may not be accepted.
Non-Returnable Items
The following items cannot be returned or refunded:
- Gift cards
- Final sale or clearance items
- Personalized or customized products
- Items that have been worn, washed, or damaged after delivery
Refund Process
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Exchanges
If you receive a damaged, defective, or incorrect item, we will gladly arrange a replacement. Please contact us within 7 days of receiving your order so we can resolve the issue promptly.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to:
- A damaged item
- A defective product
- An incorrect item received
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages without tracking information.
Order Cancellation
Orders may be canceled before they have been processed or shipped. Once an order has been dispatched, it can no longer be canceled and must follow the return process after delivery.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery.
To help us resolve your request quickly, please include:
- Your order number
- A brief description of the issue
- Clear photos of the item and packaging
How to Start a Return
To request a return, please contact our customer support team with your order details. We will provide instructions for returning your item and guide you through the process.
Email: travisscottshop.club@gmail.com
Contact Us
If you have any questions regarding this Refund & Return Policy, please contact us.
Email: travisscottshop.club@gmail.com
We strive to respond to all customer inquiries within 24–48 business hours.
Thank you for shopping with Travis Scott Shop.